Introducing the redesigned chat panel with new features! See what's new
Introducing the redesigned chat panel with new features! See what's new
Effective and intelligent communication with chatbot, a unique experience for your business
RayChat is a leader in creating AI chatbots for online support. Our mission is simple: optimizing customer support, increasing user interactions, and empowering businesses of any size to deliver exceptional and personalized experiences.We believe that every business, from small online stores to large financial institutions, should have tools to easily manage customer communications. While businesses can focus on what matters most—their growth.RayChat, with a team of experts, is here to transform your customer communications into an intelligent, scalable, and impactful solution.
Our team at RayChat is constantly working to make your communication with customers as simple and effective as possible. Exceptional and seamless support is no longer just a dream. With RayChat, you'll be able to provide intelligent, fast, and personalized support to your customers, helping them have a unique experience interacting with your business at every moment. RayChat is here to take your customer communications to a new level of efficiency and quality.
With RayChat, managers and account owners can easily configure team member access levels and assign appropriate roles based on their organizational structure. This feature gives you complete control over various information and resources, allowing you to precisely configure access based on each person's needs.
RayChat allows you to set the widget language based on your website's language. Additionally, new languages are regularly added to the system to provide an optimal user experience for all audiences.
In the RayChat AI chatbot input settings section, you have several advanced features for customizing how your chatbot responds, allowing you to use various sources to improve the quality of user interactions. These features include: • File Prompt • Single Link Prompt • Sitemap • Website Link with Crawler
With RayChat, you can view the status of online users on your website in real-time. This feature allows you to see which users are currently on your site, which pages they're browsing, and even how many there are. All this information is organized and viewable in a separate list so you can easily analyze user behavior and improve support and sales at any time.
Telegram App Integration: Operators can respond to users through the web chat panel, Android app, or even Telegram. This feature allows you to always be available and provide a seamless customer experience. WhatsApp App Integration: RayChat enables you to easily connect with WhatsApp and use this popular platform to communicate with customers. Bale App Integration: With RayChat's connection to Bale, you can manage your communications on this domestic platform.
RayChat Smart Assistant: Your Support Companion
Summary in Seconds
Automatic summarization of long conversations for quick topic understanding
Sentiment Analysis
Detecting customer satisfaction, urgency, or dissatisfaction from conversation
Ready Answer Suggestions
Receiving intelligent and personalized responses for immediate sending
In this section, we explore some statistics on using Persian online support chatbot:
Using support tools can make or break your success. Research shows that only 19% of companies consider their customer service tools fully aligned with their needs, and half of them are looking for new platforms and technologies. Meanwhile, 82% of operators have positive feelings about collaborating with AI, and 60% of them see that support roles are transforming due to AI. These changes lead to reduced job burnout and creation of new job opportunities. On the other hand, 89% of customers believe that general attitudes toward AI have changed in the past 12 months, with only 20% having negative attitudes.
Most operators and customers welcome AI, but many companies still lack the right tools.
"Before RayChat, we faced long delays and traditional methods in responding to patients. After reviewing various options, we chose RayChat due to its complete infrastructure compatibility, comprehensive feature coverage, and cost-effectiveness. Today, using RayChat, our patient satisfaction has increased by more than 50%—a very valuable achievement in the healthcare sector where there are high expectations for quality and speed of response."
Hassan Rezaei
IT Manager | Noor Vision Eye Hospital
RayChat's chatbot creates a smooth and professional experience for your customers with fast and accurate responses.
Latest in Support World
A collection of the best educational articles and practical solutions to improve support quality and increase customer satisfaction.
With RayChat's multilingual widget, you can respond to customers worldwide alongside Persian online support chatbot as you expand your business. This feature helps you enter international markets with communications in various languages in the near future.
RayChat is a comprehensive platform for customer relationship management that helps businesses improve their customer experience. Using RayChat, you can easily communicate with your customers through various channels and provide fast and efficient support.
This system provides you with intelligent capabilities such as automated responses, customer behavior analysis, and integration with various systems. RayChat, with its simple and user-friendly interface, enables team management and collaboration among support team members.
With RayChat, you can receive detailed reports on your team's performance and make better decisions to improve your services using analytical data. This platform is suitable for businesses from small to large and can adapt to your various needs.
RayChat manages all your communication channels including website, Telegram, WhatsApp, and Bale in a single panel. Your operators can respond to all conversations from any device and anywhere, ensuring no message is missed.
RayChat's chatbot learns from your website content, files, links, and even sitemap, automatically answering customer questions. When needed, it intelligently transfers the conversation to a human operator to create a smooth and seamless experience.
With RayChat's analytics dashboard, monitor support team performance, customer satisfaction levels, response times, and user behavior on the site in real-time. Viewing online users, visited pages, and conversation history helps you make better decisions.
RayChat protects your and your customers' information with advanced encryption by complying with security standards and obtaining necessary licenses from Iranian authorities. Configurable access levels for team members ensure the security of sensitive information.
